For the first time since Vocal Laboratories — better known as Vocalabs — introduced SectorPulse, its customer service monitoring study, in 2003, the research firm has applied a new methodology. In ...

Randy Hutchinson is president & CEO Better Business Bureau of the Mid-South. Two Cyprus-based tech support companies have agreed to pay $26 million to settle Federal Trade Commission charges that they ...

(WJAR) — Tech support scams are impacting older Americans at a staggering rate. According to the Federal Trade Commission, tech support scams target people 60 and older about five times more often ...

Inforonics – As companies grow, dealing with that growth can be quite an ordeal to manage. An increasing volume of orders can be a strain on staff. For technology companies, this problem is twofold: ...

SonicWall execs announced that they are focusing efforts to insource all call centers for both tech and sales support, leading to reduced wait times and improved processes. The announcement, which was ...

Dell will be able to track the health of your PC or tablet in real time with its new ProSupport Plus support package Dell’s tech support wants to be able to call you before a problem strikes your PC ...